Gold Line Telemanagement Inc., together with its related companies and affiliates
(collectively “Gold Line”) is committed to the highest standards of protection for
the personal information and privacy of its customers. As part of this commitment,
Information Protection and Electronic Documents Act. By accessing this website and/or
engaging the services of Gold Line, the user expressly consents to the collection,
use and/or disclosure of personal information in accordance with the Gold Line Privacy
Policy which may be viewed by clicking on the indicated link.
Collection of Personal Information:
Personal information that is collected by Gold Line includes information about an
identifiable individual such as the individual's name, address, e-mail and telephone
number as well as their financial information (like account or credit card numbers).
Although personal information will be predominately collected from the individual,
personal information may also be obtained with the consent of the individual from
other sources (i.e. credit bureaus, financial institutions, etc). Nevertheless,
any information obtained from such other sources will be subject to Gold Line's
General contact information is used to send products, information, fulfill orders
or get in touch with users, if necessary, to solve problems. Financial information
is used to check the user's qualifications and bill the user for products and services
ordered by the user.
(a) Linked Sites and Affiliates:
Personal information collected from Gold Line's affiliates, agencies and related
institutions may also be combined with information obtained online at Gold Line's
website or at any of Gold Line's customer service centers. Personal information
collected may also be transferred both domestically and internationally to enable
Gold Line to more effectively manage its customer information and to provide more
efficient service tailored to the unique needs of its customers.
Gold Line uses "cookies" to electronically collect information about the individuals
who access the Gold Line website. Information collected via "cookies" includes the
response rate to banners that appear on our site, the service provider of the individuals
accessing the site as well as their browser type (e.g. Netscape, Explorer, etc),
and other statistical information regarding your usage of our services. Such information
allows Gold Line to assess the effectiveness of certain promotions and special offers
available on the Gold Line website and to further accommodate the site to better
suit the needs of the individuals who use it and help us improve the services available.
(a) By Gold Line:
Personal Information collected by Gold Line will be used to deliver services provided
by Gold Line to its customers, verify customer identity, ensure proper billing information
and measure customer interest in various services. Personal information may also
be used by Gold Line or its affiliated or related companies to contact the customer
regarding customer service issues, surveys, marketing or about special offers or
promotions that may interest the customer.
Gold Line may use customer identifiable information to investigate and help prevent
potentially unlawful activities that threaten the integrity of service or the network,
or otherwise violate Gold Line’s terms and conditions.
Except as provided herein, Gold Line will not collect, use or disclose any personal
information without first obtaining the consent of the individual customer to such
collection use and disclosure. Gold Line will make every reasonable effort to ensure
that the individual is advised of the purposes for which the personal information
will be used. Further, Gold Line will only use the personal information for the
purposes for which it was originally collected.
Except as provided herein, Gold Line will never use personal information collected
for a purpose other than the one under which it was originally collected without
first obtaining consent of the individual for such alternate use. Furthermore Gold
Line will not release any personal information of a sensitive nature (i.e. gender,
race, nationality, etc.) without the express consent of the individual to such release.
(b) Disclosure to Third Parties:
Except as provided herein, Gold Line will not share the personal information of
its customers with third parties except where such disclosure is consented to and
except where such disclosure is necessary in responding to the customer's request
for products or services. In such cases and where ever possible Gold Line will request
consent to third party disclosure at the time the personal information is collected.
(c) Disclosure required by law or under special circumstances:
Gold Line will access, collect and/or disclose personal information where
required to do so by law pursuant to a search warrant, court order or other
valid legal request, or under special circumstances where there exists a good
faith belief that such access, collection and/or
disclosure are warranted. Examples of such special circumstances of collection and disclosure include medical or security reasons. Gold Line may also disclose personal information to collection agencies for the purposes of collecting on accounts
owing to Gold Line.
Any individual may withdraw consent at any time, subject to legal or contractual
restrictions and reasonable notice. The individual will be informed of the implications
of such withdrawal on services provided by Gold Line or its affiliates as applicable.
Gold Line strives to keep the personal information of its customers accurate, up-to-date
and complete for the purposes for which it is to be used. In this regard Gold Line
customers can access their personal information at any time by contacting Gold Line's
Customer Service and submitting a written request for such access. Gold Line will
provide the individual with particulars as to the disclosure of his/her personal
information and shall provide the individual with access to that information. The
individual will be able to challenge the accuracy and completeness of the information
and have it amended as appropriate.
To gain access to personal information held by Gold Line the individual making the
request will be required to provide sufficient information to permit Gold Line to
provide an account of the existence, use and disclosure of the personal information.
In particular, verification of identity by user identification or password will
be required before access to personal information is granted.
(a) restricted access to offices and records;
(b) security clearance measures and limited access on a "need-to-know" basis; and
(c) use of passwords and encryption for access to records;
Access to personal information by Gold Line employees is restricted to that which
is necessary to perform their duties. Gold Line employees are aware of the importance
of maintaining the confidentiality of personal information and are committed to
Any personal information collected by Gold Line shall be retained only as long as
necessary for the fulfillment of the purpose for which it was collected. Personal
information that is no longer required to fulfill the identified purpose will be
destroyed, erased or made anonymous. Gold Line will take all reasonable care in
the destruction of or disposal of personal information to prevent unauthorized parties
from gaining access to the information.
We do not provide content on our Websites which are intended to attract or encourage
the participation of children. We do not solicit or knowingly accept information
from persons under the age of 18.
As part of Gold Line's commitment to protection of its customers' personal information
and privacy, Gold Line welcomes comments, concerns and feedback regarding its adherence
to its Privacy Statement. Gold Line is committed to addressing and resolving in
a timely manner any complaints or inquires about our policies and practices relating
to the handling of personal information. Accordingly, any complaints or inquires
should be directed to:
Gold Line Telemanagement Inc.
300 Allstate Parkway, Markham
Ontario L3R 0P2 Canada.
All complaints received by Gold Line will be investigated and if justified, Gold
Line will take the appropriate measures, including if necessary, amending its policies
and practices, to resolve the complaint.